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Thursday, September 20, 2007

Dueling dispatching is no regional model

Northern Kentucky gets a lot of credit for regional cooperation, which often gets cited as a major reason for the region's economic development. That makes the dueling dispatch centers in Kenton County all the more puzzling.

It just seems like a silly waste of the taxpayers' money and a bad example that both Kenton County and the City or Erlanger are on parallel tracks in providing emergency dispatch services to the quilt of agencies throughout the county. Neighboring Edgewood is the first to sign up with Erlanger, and it appears Crestview Hills, Fort Mitchell, Fort Wright, Lakeside Park, Ludlow and Park Hills will follow.

Officials say no offense is intended to Kenton County, but Erlanger simply is geared to do it better, particularly in terms of modern technology for dispatching, records management and communication. If that's the case, that's an embarrassment for Kenton County. And if there are motivations related to power and turf, that's even more embarrassing.

There's one issue everyone should embrace: Land-line phone users are paying a tax to support emergency dispatching and cell phone users are paying nothing. Land-line rates in Edgewood, for example, will go to $2.76 per month in October and rocket to $4.25 in May when six more cities join the Erlanger system. State law needs to be changed so cell-phone users pay a fair share.


3 Comments:

at 9:10 AM, September 25, 2007 Anonymous Anonymous said...

Hetzel is 100% correct on this one. Unfortunately, no one in Frankfort will step up and do the right thing.

 
at 8:40 PM, September 25, 2007 Anonymous Anonymous said...

Frankfort is not capable of doing the right thing. We have too many counties - 120. And each is its own little kingdom with dispatch centers for giving away jobs and raking in payroll tax. System is broke and no one wants to fix until its almost too late. Fees ought to be a direct tax - not hidden tax on phone bills. That way pols will be accountable and then you will get some cooperation to lower costs and think regionally.

 
at 7:59 AM, September 29, 2007 Anonymous Anonymous said...

Mr. Hetzel is definitley right on the funding, and the 2nd comment also makes a good point. Even 'fixing' the cell phone issue still leaves pre-paid phones untaxed. Maybe it should be a flat fee per residential housing unit, to includes, homes, condos, apartments, etc.

As for dispatch, two things. First, bigger is not necessarily better - nor cheaper. There is a strong value added with a smaller center focused on their community. Community Policing starts with the first phone call, and community dispatch centers are better focused. Larger call centers are not necessarily better - have you called any tech support lately and gotten an off-shore center? Also the 'consolidated' center proposed last year and shot down did not have real savings. The figures had holes in them so big you could drive a truck through them.

Thus the secend point - the other cities recognized that fact, as well as the poor track record of the Kenton County government regarding dispatch. It's a P.C. lovefest now, but make no mistake - the cities left the county because of years of poor service, broken promises, etc.

Truly, the move to Erlanger _is_ consolidation.

 
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